Return Policy

At Tarunima's Beauty Emporium, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy. Please read the following guidelines to understand our return process:

Eligibility:

To be eligible for a return, your item must meet the following criteria:

• The return request must be initiated within 7 days from the date of delivery.
• The item must be unused, unopened, and in the same condition as when you received it.
• The item must be in its original packaging with all tags, labels, and accessories intact.
• Certain products, such as opened or used items, may not be eligible for return due to hygiene reasons.

Return Process:

To initiate a return, please follow these steps:

• Contact our customer support team at [email protected] within the specified return period, providing your order details and reason for the return.
• Our customer support team will guide you through the return process, including providing you with a return authorization and shipping instructions.
• Please ensure that the item is securely packaged to prevent damage during transit.

You are responsible for the return shipping costs, unless the return is due to our error or a defective product.

Refund or Exchange:

Upon receiving the returned item and verifying its eligibility, we will process your refund or exchange as follows:

Refund: If you are eligible for a refund, the purchase price, minus any applicable shipping fees, will be refunded to the original payment method used for the purchase. Please allow 15 days for the refund to be processed and reflected in your account.

Exchange: If you prefer an exchange for another product, we will process the exchange based on the availability of the desired item. Any price differences and shipping fees will be applied accordingly.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at [email protected]. We may request supporting documentation, such as photographs, to assess the issue. We will provide further instructions on returning the item and offer a replacement or refund, including any applicable return shipping costs.

Non-Returnable Items:

Certain items are non-returnable for hygiene or safety reasons. These may include but are not limited to opened or used products, intimate apparel, and perishable goods. Please check the product description or contact our customer support team for clarification before making a purchase.

Exclusions:

Please note that our return policy does not cover the following:

• Products that were not purchased directly from Tarunima's Beauty Emporium.
• Items returned without prior authorization or outside the specified return period.
• Items that are damaged or lost during return shipping.

Contact Us:

If you have any questions or need further assistance regarding our return policy, please contact our customer support team at [email protected]. We are here to help and ensure your satisfaction.

We reserve the right to amend or update this return policy at any time. Any changes will be posted on our website.

Last updated: 29th June 2023